Refund Policy

1. 🕒 Return Timeframe

You may return most items within 30 days of delivery. If 30 days have passed, we cannot offer a refund or exchange. 

2. 🧾 Eligibility Requirements

To be eligible for a return, items must be:

  • In unused, original condition and packaging

  • Accompanied by your order number or receipt

  • Do not include sale, clearance, or custom items, unless damaged or defective 

3. 🔄 Exchanges & Refund Types

  • We offer full refunds to your original payment method for eligible returns.

  • Exchanges or store credit are available if preferred.

  • Shipping costs are not refundable, unless the return is due to a Bradley Resells error (e.g. damaged or incorrect item).

4. 📦 Return Process

  1. Email us with your order number and reason for return.

  2. We’ll issue a return authorization and shipping instructions (prepaid label provided if at our fault).

  3. Pack securely and include your order info.

  4. Send the item back within 7 days of receiving the label.

  5. After inspection (within 5–7 business days), we’ll process your refund or store credit.

5. 🚫 Non-Returnable Items

  • Final sale items (clearance, sale, or custom-made)

  • Damaged items due to misuse or normal wear

  • Allergy-sensitive or perishable decor that deteriorates after shipping 

6. 💵 Refund Timeline

Refunds will be issued within 5–7 business days after we receive and inspect the item. You’ll see the credit within 7–10 business days, depending on your bank.

7. 🔄 Faulty or Damaged Items

If your order arrives defective or damaged, email us within 7 days of receipt with photos and description. We’ll replace or refund the item at no cost.

8. 🌍 International Returns

Customers outside the U.S. must cover return shipping costs. We recommend using a trackable shipping service. Refunds will be processed after we receive and inspect the items.

9. 📢 Policy Location & Visibility

We publish this policy in our website footer, checkout page, confirmation emails, and FAQs to ensure transparency. 

10. 🚀 Why This Matters

A clear, fair returns policy builds trust, reduces cart abandonment, and improves long-term customer relationships. Remember: 92% of shoppers say they’d purchase again if the returns process was easy.